Shipping Policy

1. Order Processing

Orders are generally processed within 1-3 business days after successful payment verification.

Customized, made-to-order, or special jewellery pieces may require additional processing time. Customers will be informed accordingly.

2. Shipping Coverage

Narayan Jewellers currently delivers across most serviceable locations within India.

Delivery availability depends upon logistics partner service coverage and security requirements.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Promotional offers providing free shipping may be available from time to time.

4. Logistics Partner

For secure transportation of jewellery products, Narayan Jewellers uses specialized jewellery logistics services.

Additional courier partners may be utilized based on destination, availability, and operational requirements.

5. Estimated Delivery Time

Delivery timelines vary depending on destination and product type.

• Metro Cities: 2-7 Business Days
• Tier-2 & Tier-3 Cities: 3-10 Business Days
• Remote Locations: 5-14 Business Days

Delivery estimates are indicative and not guaranteed.

6. Secure & Insured Shipping

All jewellery shipments are packed using secure packaging standards and may be insured during transit.

Customers are advised to inspect packages before accepting delivery.

7. Delivery Verification

For security reasons, customers may be required to:

• Provide OTP verification.
• Present a valid identity proof.
• Sign delivery confirmation documents.

Failure to complete verification may result in delayed delivery or return of shipment.

8. Shipment Tracking

Tracking details will be shared via SMS, email, WhatsApp, or customer account dashboard whenever available.

9. Delivery Delays

Delivery delays may occur due to:

• Weather conditions.
• Natural disasters.
• Government restrictions.
• Public holidays.
• Transportation disruptions.
• Security verification requirements.

Narayan Jewellers shall not be liable for delays caused by circumstances beyond reasonable control.

10. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect address, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

11. Damaged Package Procedure

Customers should immediately report any visible package damage or tampering within 24 hours of delivery.

Supporting photographs and order details may be requested during investigation.

12. International Shipping

International shipping may not currently be available. Availability may change in the future at the sole discretion of Narayan Jewellers.

13. Contact Us