Return & Refund Policy

1. Return Eligibility

Returns may be accepted only under the following circumstances:

• Wrong product delivered.
• Product received in damaged condition.
• Manufacturing defect found in the product.
• Product received differs significantly from the order placed.

2. Return Request Timeline

Customers must notify Narayan Jewellers within 48 hours of delivery regarding any issue eligible for return.

Requests received after this period may not be accepted.

3. Non-Returnable Products

The following products are generally not eligible for return:

• Customized jewellery.
• Personalized products.
• Made-to-order items.
• Products altered after delivery.
• Products damaged due to misuse or negligence.

4. Return Approval Process

All return requests are subject to verification and approval.

Customers may be required to provide:

• Order number.
• Photographs of the product.
• Packaging images.
• Invoice copy.

5. Product Inspection

Returned products will undergo inspection by our quality team.

Approval of refund or replacement depends on inspection findings.

6. Refund Process

Once a return is approved and received, refunds will be processed through the original payment method whenever possible.

Refund processing may take approximately 7-14 business days, depending on banking and payment gateway timelines.

7. Partial Refunds

In certain situations, partial refunds may be issued if:

• Returned item is not in original condition.
• Product is missing components.
• Damage occurred after delivery.

8. Replacement Policy

Where applicable, Narayan Jewellers may offer replacement instead of a refund.

Replacement availability depends on stock and product availability.

9. Shipping Charges

Original shipping charges, handling charges, or service fees may not be refundable unless the error occurred due to Narayan Jewellers.

10. Fraud Prevention

Narayan Jewellers reserves the right to reject any return request that appears fraudulent, abusive, or inconsistent with normal customer usage.

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